1st Level IT Support Specialist | 1st Level Support (m/w/d)

Job Summary

This role involves providing essential 1st Level IT Support, primarily over the phone and remotely, for a Bavarian retailer's branch IT systems. The successful candidate will be responsible for monitoring and tracking open tickets, qualifying disruptions, and escalating issues to 2nd Level Support or external service providers. A key part of the job includes resolving problems within the merchandise management system and supporting users via telephone and remote maintenance. This position offers a long-term perspective with potential for permanent employment, making it an attractive opportunity for IT professionals seeking stability and growth in a dynamic support environment.