IT Expert: IT Specialist for Customer Support | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

This role is for an IT Specialist focused on providing exceptional customer support, acting as the first and second line of defense for IT-related issues. You will be responsible for diagnosing and resolving technical problems across hardware and software, utilizing various communication channels like phone, email, and remote access. A key part of the job involves installing, configuring, and maintaining IT systems, as well as meticulous documentation of all support cases. The ideal candidate will possess a strong background in IT support and customer service, coupled with expertise in Windows and/or Linux systems, networking, and IT security. This position offers a stable environment within a forward-thinking company, opportunities for professional development, and a collaborative atmosphere with modern IT equipment.