Support Employee - Troubleshooting | Mitarbeiter Support - Troubleshooting (m/w/d)

Job Summary

Join Hetzner Online GmbH, a leading European web host and data center operator, as a Support Employee focusing on troubleshooting. In this role, you will be the first point of contact for customers, addressing and resolving technical inquiries related to hosting and cloud products via phone, email, and ticketing systems. You'll be responsible for analyzing and independently resolving technical issues, collaborating with specialized departments when necessary, and contributing to the knowledge base. This position is ideal for individuals with a strong technical interest, a knack for problem-solving, and a desire to make a tangible impact on customer satisfaction. Hetzner offers a dynamic work environment with short decision-making paths and opportunities for professional and personal growth.