Product Consulting and Support Specialist | Mitarbeiter Support - Produktberatung (m/w/d)

Job Summary

Hetzner, a major European web hoster and data center operator, is seeking a passionate Product Consulting and Support Specialist to join their team. In this role, you will act as a key enabler, advising both prospective and existing customers on the optimal hosting and cloud products via telephone, email, and chat. Day-to-day responsibilities include finding tailored solutions for individual requirements, assisting with quote generation, and serving as the crucial link between technical teams and clients. The ideal candidate is enthusiastic about IT, hosting, and cloud solutions, possesses strong communication skills in both German and English, and demonstrates a proactive, structured approach to work. While experience in sales or customer service is a plus, the company explicitly welcomes motivated career changers. This position offers challenging, varied tasks, short decision-making paths, and excellent opportunities for professional and personal development within a company known for its strong DIY mentality and reliable infrastructure.