Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert, you will be the primary point of contact for customer inquiries, handling them efficiently via phone and a ticketing system. Your daily responsibilities will involve comprehensive support for various IT technologies, including servers, clients, storage, network infrastructure, and firewalls. You will also be responsible for the administration and monitoring of customer systems, with a focus on Windows clients, Windows servers, and Linux environments. A key part of your role will be troubleshooting and resolving hardware and software issues, along with meticulous documentation of all activities. This role offers the opportunity to work with a leading IT service provider in Germany, providing job security through an unlimited contract, flexible working hours, and continuous professional development.