Head of Enterprise Service Management | Head of Enterprise Service Management (m/w/d)

Job Summary

This role involves leading and developing an Enterprise Service Management (ESM) team of eight employees, including trainees and students, at the company's headquarters in Gummersbach, Germany. The successful candidate will be responsible for the strategic design and continuous improvement of the department, its services, and the ESM system. Key responsibilities include ensuring efficient operations, adapting structures and processes, and overseeing all changes and expansions within the ESM landscape. The position requires managing the ESM Product Board, presenting projects to management, and maintaining the ESM roadmap. This is an attractive opportunity for a leader who thrives in an innovative environment, desires to shape internal service offerings, and wants to contribute to a company focused on HR, Finance, IT, and Marketing processes.