(Senior) Strategy & Digitalization Consultant | (Senior) Referent Strategie & Digitalisierung (m/w/d)

Job Summary

This role is for a proactive and strategic professional to drive the development and implementation of a new digital customer service model. The successful candidate will lead interdisciplinary project teams, focusing on achieving strategic and operational goals. A key aspect of the role involves identifying and integrating digital and AI-powered solutions into customer management, while also evaluating new technologies and market trends. This position is ideal for someone with a strong background in strategic customer care, corporate development, or digital transformation, who is eager to contribute to group-wide AI initiatives and enhance customer experience through innovative digital solutions.