IT Service Manager | IT Service Manager (m/w/d)

Job Summary

This role is for an IT Service Manager who will be instrumental in optimizing and adapting service portfolios based on business needs, coordinating with various departments on ongoing contracts. Key responsibilities include building and expanding existing process landscapes, ensuring documentation and quality control, and establishing a Service Desk based on ITIL principles. The ideal candidate will continuously optimize IT service processes, manage service level agreements, and coordinate team meetings. This position offers the chance to assemble service modules according to customer requirements and adapt service contracts. It's an excellent opportunity for someone with strong IT knowledge, project experience, and excellent communication skills to thrive in a dynamic IT environment with flat hierarchies and flexible working conditions, including home office options.