First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

Embark on a new career as a First Level IT Support Specialist in Munich, joining an IT company specializing in IT services and engineering solutions globally. In this role, you will be the first point of contact for IT-related issues, responsible for capturing and analyzing incidents reported via phone, email, and ticketing systems. Your day-to-day will involve identifying and resolving fundamental IT problems, meticulously documenting all incidents in the ticketing system, and performing troubleshooting through remote access or direct user interaction. You will also provide training on new end devices and software applications. The ideal candidate possesses a degree in IT or a comparable qualification, coupled with experience in IT support and a strong technical and organizational understanding. This position offers a long-term career perspective, attractive compensation, and opportunities for professional development and further training in a modern office environment.