2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

Step into a dynamic 2nd Level IT Support role in Munich, working with a leading company in IT and process integration for logistics. This position involves acting as a crucial interface between customers and internal departments, effectively resolving inquiries through strong communication and collaboration. You will be responsible for processing and documenting customer concerns in both German and English, analyzing problems with the team, and contributing to solution development. The ideal candidate possesses a completed technical education or comparable qualification, with experience as an IT specialist, demonstrating an analytical mindset and quick comprehension. This role offers a long-term perspective, flexible work options including up to 60% home office, and opportunities for professional development within a supportive, dog-friendly environment.