IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent, you will be the primary point of contact for technical support, actively contributing to the optimization of IT Service Desk processes. Your daily tasks will involve providing remote technical support in a modern Windows environment, managing collaborations with external service providers, and expertly handling customer inquiries via phone, email, and ticketing systems. This role demands a strong understanding of customer needs, proficiency in Windows operating systems, and experience with ticketing systems, networking, and hardware. This is an attractive opportunity for an IT professional looking to gain valuable experience, offering an unlimited contract, competitive compensation, and a supportive work environment focused on employee feedback and appreciation.