IT Supporter | IT Supporter (m/w/d)

Job Summary

Join a leading manufacturer of medical databases for the international market as an IT Supporter in Hamburg. In this role, you will be the primary point of contact for customers, providing essential 1st and 2nd level IT support via phone, email, and remote access. Your day-to-day responsibilities will include explaining software functionalities, assisting with installations and updates, and meticulously creating service tickets for customer inquiries. This position is ideal for someone with a strong service orientation, good technical understanding, and initial professional experience in IT support. You will thrive in a supportive, team-oriented environment with opportunities for individual professional development and flexible working hours.