Support Team Assistant / Support Coordinator | Teamassistenz Support / Support Koordinator (m/w/d)

Job Summary

This role involves being the first point of contact for customer support inquiries, handling them via phone and email with a friendly, structured, and solution-oriented approach. Key responsibilities include prioritizing incoming support cases, efficiently forwarding them to the appropriate support staff, and ensuring tickets are closed correctly, including any necessary billing. The ideal candidate will possess strong organizational skills to manage high volumes of requests, excellent communication abilities for service-oriented interactions, and a basic technical understanding of IT support cases. This position offers a dynamic environment within a leading HR, organization, and security solutions provider, emphasizing teamwork, personal growth, and flexible working conditions, making it an attractive opportunity for organized and communicative individuals.