Support Manager | Support Manager (m/w/d)

Job Summary

As a Support Manager, you will be the primary point of contact for customers, providing technical assistance via email and phone. Your day-to-day responsibilities will involve identifying, analyzing, and resolving technical issues related to the company's software and hardware products. You will also be crucial in educating customers on how to effectively use the software, guiding them through features, updates, and troubleshooting. A key part of the role is documenting common inquiries and creating solutions for the knowledge base, as well as escalating complex problems to the development team and ensuring their resolution. This role is ideal for someone with a strong technical understanding and customer support experience, offering a chance to work in an innovative, future-oriented team with flexible hours and opportunities for personal growth.