Service Desk Employee | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role is for a Service Desk Employee in Hamburg, joining an IT company specializing in IT services and engineering solutions. The successful candidate will be the first point of contact for users, responsible for analyzing and resolving hardware and software issues, prioritizing and documenting incidents in a ticketing system, and providing initial solutions via remote support. Key responsibilities include receiving incident reports by phone and email, and escalating complex issues to specialized teams. The ideal candidate will have prior experience in 1st level support, be proficient with MS Office applications and current Windows operating systems, and possess knowledge of ticketing and remote tools, as well as standard hardware. This position offers opportunities for personal and professional development through various programs and provides flexibility in working hours and location, making it an attractive role for someone looking to grow within an IT environment.