2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

As a 2nd Level IT Support Specialist, you'll be the go-to expert for resolving complex technical issues for a leading IT service provider in Düsseldorf. Your day-to-day will involve meticulously handling incoming software and hardware malfunctions, classifying and prioritizing them within the ticketing system, and conducting thorough error analyses. You'll be instrumental in providing remote support, offering solutions, and escalating unresolved issues to higher-tier units when necessary. This role is perfect for an IT-savvy professional with a strong understanding of Windows 10 and Microsoft Office 365, who thrives in a problem-solving environment and enjoys supporting demanding clients. It offers a long-term perspective with attractive compensation and opportunities for professional development and further training.