2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

As a 2nd Level Application Support Specialist, you will be a key player in providing managed services for an automotive and commercial vehicle manufacturer. Your daily tasks will involve processing, classifying, and documenting incoming incidents and service requests, ensuring they are accurately qualified and escalated to the correct units. You'll develop initial solutions using knowledge bases and established procedures, and for those with the right qualifications, you'll provide hands-on technical support directly on-site. This role is ideal for individuals with prior experience as a Service Desk Agent or motivated career changers, offering an attractive opportunity for long-term employment and further professional development in various IT fields. The position emphasizes excellent organizational skills, a strong service-oriented mindset, and the ability to work effectively within a shift system.