IT Service Manager | IT-Service Manager (m/w/d) 80% Remote

EICS PD GmbH

Hannover, Niedersachsen, Deutschland
Published Jul 31, 2025
Full-time
Permanent

Job Summary

As an IT Service Manager, you will be responsible for the end-to-end service management of SharePoint solutions for the German Federal Armed Forces, focusing on Email Communication, File Service, and Document and Content Management. This role involves leading a virtual, interdisciplinary service team, ensuring the quality, service levels, and productivity of IT services, and driving service development. You will also take on project leadership roles within DCMS services, manage budgets, and handle governance, quality, and risk management. This position offers the opportunity to contribute to sustainable solutions in an innovative environment, with a long-term perspective and potential for professional growth within a prestigious engineering service provider.

Required Skills

Education

University degree or comparable qualification in Business and/or Computer Science

Experience

  • Professional experience in managing collaboration solutions
  • Several years of technical experience with Microsoft SharePoint
  • Experience in steering virtual teams and service providers

Languages

German (Fluent)English (Intermediate)

Additional

  • 80% remote work possibility; Position is long-term with planned takeover; ITIL certification required; Project Management certification (e.g., PRINCE2, GPM) required; Experience with agile project management methodologies (e.g., Product Owner) required.