Customer Relations Expert - German Market Focus | Customer Relations Expert (All Genders) - German market focus

Job Summary

As a Customer Relations Expert, you will be instrumental in resolving complex and sensitive customer cases, going beyond standard support to ensure high-quality, brand-aligned solutions. This role involves meticulous investigation of case histories, collaborating closely with internal teams like Legal, Logistics, and Payments, and providing feedback to external service providers to enhance overall service quality. You'll engage directly with customers through various channels to de-escalate issues and build strong relationships. The position requires a proactive, empathetic individual with a strong commitment to quality, who can identify process improvements and protect the brand's reputation, even in high-risk situations. It's an opportunity to significantly impact both customer satisfaction and operational excellence within a dynamic environment.