IT User Help Desk Agent | IT User Help Desk Agent (all genders) in Voll- oder Teilzeit

Job Summary

As an IT User Help Desk Agent in Hamburg, you will be the first point of contact for professional support, handling incoming software and hardware issues for major clients. Your daily tasks will involve prioritizing, classifying, and documenting incidents within a ticketing system, performing initial error analyses, and providing remote support solutions. You will also be responsible for escalating complex cases to specialized teams when necessary. This role is ideal for an IT-savvy individual who enjoys teamwork and possesses strong communication skills. The position offers a modern work environment in central Hamburg, focusing on employee well-being, professional development opportunities like ITIL Foundation certification, and flexible work options after the probationary period.