Client Support Specialist for MAC Systems | Client Supporter für MAC-Systeme (all genders)
DATAGROUP Hamburg GmbH
Job Summary
This role is for a dedicated Client Support Specialist primarily focusing on MAC systems, but also supporting Windows clients. The successful candidate will be responsible for managing IT tickets, resolving incidents and service requests related to Apple MacBook and iPhone environments, and setting up new Apple DEP clients via Jamf. They will also be involved in data migration, supporting IT projects, and continuously optimizing operational processes. This position requires strong problem-solving skills, excellent customer service, and a proactive approach to IT support, working collaboratively with other support teams. It's an attractive opportunity for someone with a background in IT system integration who enjoys direct client interaction and wants to contribute to a dynamic IT environment.
Required Skills
Education
IT Specialist for System Integration (Fachinformatiker für Systemintegration) or comparable technical training/qualification
Experience
- Initial professional experience in IT-Enterprise environments
- Experience with ticket tools
Languages
Additional
- Not specified
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