IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the first point of contact for users, handling incoming service requests and technical issues via phone and on-site. The successful candidate will perform hardware and software support, including installations and troubleshooting, and provide initial solutions for various IT problems. A key part of the role involves documenting all activities in a ticketing system, ensuring proper classification and prioritization. This position requires strong customer service skills, the ability to work effectively in a team, and a proactive approach to problem-solving. It's an opportunity to join a leading IT service provider in Germany, supporting a major client like the German Aerospace Center.