IT Service Technician (Mid-level) | IT Service Technician (w/m/d)

Job Summary

This Mid-level IT Service Technician role offers a dynamic opportunity to provide essential 1st and 2nd Level IT support to clients in Berlin, both onsite and remotely. The position involves hands-on installation and setup of IT workstations, notebooks, printers, and mobile devices, alongside troubleshooting hardware and software issues. You will manage tickets, analyze and resolve problems related to Windows, Microsoft 365, and standard applications, and assist with user management and network connections. This role is ideal for someone seeking variety over routine, contributing to rollouts and smaller infrastructure projects within a supportive and collaborative IT Services & Operations Team. The company emphasizes a stable, permanent employment with a collegial work environment and modern amenities.