Team Lead, System and User Support | Teamleiter (m/w/d) System- und Anwenderbetreuung

Job Summary

This role involves leading a team responsible for system and user support, ensuring the smooth operation of IT services for one of Germany's largest IT system integrators. The successful candidate will oversee and guarantee efficient 1st, 2nd, and 3rd level support, manage routine operational tasks, and provide organizational assistance in resolving incidents and problems, especially large-scale, cross-system issues. Key responsibilities also include planning and coordinating on-call duties for the team, acting as a project manager for initiatives within the team's purview, and maintaining close collaboration with internal stakeholders and external partners. This position offers excellent development opportunities within a forward-thinking company.