IT Help Desk Technician | IT-Techniker (m/w/d) Help-Desk

Job Summary

This role is for an IT Help Desk Technician, focusing on providing first and second-level IT support. The successful candidate will be responsible for logging and processing IT support requests remotely, primarily resolving issues related to Windows client systems, but also Linux and OSX. A key part of the role involves documenting all processes accurately in both German and English, and contributing to the expansion of the knowledge base. The position is ideal for individuals with a background in IT or experienced career changers who possess strong technical skills, particularly in remote support and client hardware. It offers an unlimited contract, flexible working hours, opportunities for professional development, and a collaborative environment within a global engineering and IT company.