2nd Level Support Specialist | Support 2nd Level (m/w/d)
ANG GmbH
Job Summary
We are seeking a technically proficient 2nd Level Support Specialist to manage and maintain our Windows or Linux environments. This role involves analyzing and resolving technical issues within the IT infrastructure, including networks and server systems. You will also support the planning and implementation of system and network architectures, collaborate with 1st Level Support for escalations, and assist 3rd Level Support with new technologies. The position requires strong knowledge of Windows and/or Linux operating systems, network infrastructure, and collaboration tools like Office 365 and MS Teams. Excellent communication skills and a commitment to continuous learning are essential. This is a full-time, permanent position offering opportunities for professional development and work with modern technologies.
Required Skills
Education
Not specified
Experience
- Professional experience in Windows and/or Linux operating systems
- Experience in network infrastructure
- Experience in troubleshooting IT environments
- Experience with collaboration and meeting solutions (e.g., Office 365, MS Teams)
- Experience with monitoring and administration tools (e.g., SolarWinds, Checkmk, Prometheus, Grafana)
- Experience with virtualization platforms (e.g., VMware, Hyper-V, KVM)
- Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef)
- Experience with security solutions (e.g., EDR, Firewall Management, SIEM)
- Experience with backup and recovery solutions (e.g., Veeam, Commvault, Bacula)
- Experience with ticketing systems (e.g., Remedy, SDP)
Languages
Additional
- {"Willingness to travel"}
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