Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent in Munich, you will join an established support team within a technology group, providing essential IT support. Your daily tasks will involve diagnosing and resolving hardware and software issues, identifying and escalating problems, and evaluating customer inquiries from a technical standpoint. You will primarily offer First Level Support via phone and a ticket system, specifically Service Now, while also advising users on end devices, applications, and IT processes. This role is ideal for someone with an IT background and a strong understanding of technical and organizational aspects, looking for a long-term career perspective with opportunities for further education and development in a supportive environment.