Head of IT Process Management | Sachgebietsleitung (w/m/d) im Bereich IT-Prozessmanagement in Duisburg

Job Summary

As the Head of IT Process Management for the State Office for Central Police Services (LZPD) in North Rhine-Westphalia, you will lead a specialized team responsible for harmonizing complex IT workflows across police authorities. Your primary objective is to enhance the effectiveness, efficiency, and transparency of digital operations within the police force. You will define and implement ITSM strategies, establish methodological standards, ensure compliance, and manage key performance indicators for IT processes. This role requires a strategic mindset, personnel management skills, and the ability to bridge the gap between IT strategy and operational execution. You will work in a high-security environment, contributing to the internal safety of the state. The position offers a stable, public-sector career path with opportunities for mobile working, professional development, and a strong emphasis on work-life balance.