Help Desk Engineer | Fachinformatiker (m/w/d)

Job Summary

As a Help Desk Engineer at Leica Biosystems, you will serve as the primary point of contact for service technicians and customers, managing technical support requests via phone, email, and remote access. Your day-to-day responsibilities include diagnosing technical issues, coordinating on-site repairs, managing spare parts logistics, and documenting all activities within Salesforce. You will play a crucial role in maintaining high service standards, supporting system configurations, and actively contributing to service revenue growth. This position requires a strong technical background in Windows environments, network configuration, and remote support tools. You will work in a collaborative, global environment where your contributions directly support the mission of advancing cancer diagnostics. The role offers the unique opportunity to work within the Danaher group, utilizing advanced business systems to solve complex challenges and provide world-class customer service in a high-impact diagnostic field.