Salesforce IT Support Specialist | IT Supporter Salesforce (m/w/d)

Job Summary

As a Salesforce IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of Salesforce environments for our clients. Your day-to-day responsibilities include providing 1st-level support for Salesforce Classic and Lightning, managing user inquiries via a centralized ticketing system, and documenting support tickets. Beyond Salesforce, you will assist with hardware staging, configuration, and software rollouts. You will also contribute to IT-related projects and help optimize support processes based on ITIL standards. This position is ideal for a professional with a strong background in IT support who thrives in a collaborative environment. The role offers the unique opportunity to work on diverse projects across various industries while being supported by a structured team, making it an excellent step for those looking to deepen their technical expertise in a professional consulting environment.