ITIL Expert | ITIL-Experte (m/w/d)

Job Summary

As an ITIL Expert at FERCHAU, you will play a pivotal role in optimizing IT service quality for diverse clients across various industries. Your day-to-day responsibilities include analyzing and continuously improving ITIL processes, providing expert guidance on ITIL best practices to internal teams and clients, and ensuring strict adherence to ITIL standards throughout project lifecycles. You will be responsible for creating comprehensive process documentation, guidelines, and reports, while also facilitating training sessions and workshops. Collaboration is key, as you will work closely with IT architects, service desks, and various departments to elevate service standards. This position is ideal for an experienced professional looking to apply their deep knowledge in a dynamic, technology-driven environment that offers long-term career growth, continuous professional development through the FERCHAU Academy, and a stable, permanent contract.