IT Support Specialist (Second & Third Level) | Mitarbeiter (m/w/d) Second- & Third-Level-Support

Job Summary

In this role, you will act as a key technical expert providing advanced support for IT infrastructure and systems. Your day-to-day responsibilities will involve analyzing and resolving complex technical incidents escalated from the second-level support team. You will be responsible for the installation, configuration, and administration of servers and applications, while also contributing to system maintenance, backups, and necessary system adjustments. This position serves as a critical interface between support tiers, ensuring the stability and performance of the client's IT environment. The role is ideal for a professional with a solid technical foundation who is eager to solve challenging IT problems in a collaborative team environment. FERCHAU offers unique benefits, including access to their internal Academy for professional development, an open-ended contract, and a supportive team culture focused on innovation and digitalization.