IT Support Specialist (1st & 2nd Level) | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

As an IT Support Specialist, you will serve as a vital link between technology and users, providing comprehensive 1st and 2nd level support. Your day-to-day responsibilities include managing the entire ticket lifecycle—from intake and tracking to resolution and documentation—as well as troubleshooting technical issues and performing data cleansing. You will act as the primary point of contact for clients, ensuring seamless communication and effective problem-solving. When issues exceed 2nd-level capabilities, you will escalate them to the 3rd-level support team. This role is ideal for motivated individuals looking to apply their technical knowledge in a practical, project-oriented environment. FERCHAU offers a unique opportunity to grow within a supportive culture, providing access to their internal Academy for continuous professional development. You will work on diverse projects across various industries, making this an excellent position for someone eager to advance their career in IT administration and customer-focused technical support.