Service Analyst | Service Analyst (w/m/d)

Job Summary

As a Service Analyst at Komm.ONE, you will serve as the primary point of contact for users within the public sector. Your day-to-day responsibilities involve receiving, analyzing, and resolving user inquiries within 1st-level support, specifically focusing on citizen services. You will play an active role in the digitalization and continuous optimization of internal work processes and documentation, ensuring high user satisfaction by strictly adhering to established service-level agreements. This position is ideal for someone with a background in public administration who is passionate about service excellence and process improvement. Working for the largest municipal IT service provider in Baden-Württemberg offers a unique blend of job security, a supportive team environment, and a strong commitment to work-life balance through flexible working models and home office options. You will be part of an organization dedicated to shaping the future of digital public administration while enjoying comprehensive professional development opportunities and competitive public sector benefits.