Complaint Manager | Beschwerdemanager (w/m/d)

Job Summary

As a Complaint Manager at Komm.ONE, the largest IT service provider for the public sector in Baden-Württemberg, you will play a critical role in managing organizational reputation and service quality. Your daily responsibilities involve the analytical review, qualification, and categorization of complaints, as well as the drafting and finalization of high-level responses for the executive board. You will lead the Complaint Board, providing expert advice to stakeholders and ensuring the continuous development of complaint processes. This position is ideal for a professional with a background in public administration who possesses a keen sense of political and strategic contexts. The role offers the stability of the public sector (TVöD pay scale) combined with modern work-life balance benefits, including generous home office regulations and flexible working hours across seven locations in Baden-Württemberg.