IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

The IT Service Coordinator will serve as the central point of contact for internal staff, managing IT inquiries via a ticketing system. Day-to-day responsibilities include receiving, categorizing, and prioritizing incidents and service requests, while coordinating with external service providers to ensure timely resolution. You will handle basic local hardware and telephony troubleshooting, maintain the self-service portal, and assist with IT onboarding and offboarding processes. Additionally, you will monitor service level agreements (SLAs), prepare performance reports for IT leadership, and contribute to the internal knowledge base by documenting recurring solutions. This role is ideal for a service-oriented professional who enjoys supporting users and streamlining IT processes. You will work within a values-driven organization that emphasizes professional development, flexible working arrangements, and a supportive team environment, making it a unique opportunity for someone looking to balance technical coordination with direct user engagement in a stable, mission-oriented setting.