IT Onsite Technician | IT Onsite Techniker (m/w/d)

Job Summary

As an IT Onsite Technician, you will serve as the primary point of contact for end-users, providing essential 1st-level support for both Windows and Mac hardware environments. Your daily responsibilities include managing technical incidents through the client's ticketing system, performing initial fault analysis, and documenting issues for escalation to 2nd-level support teams. You will utilize an established knowledge base to resolve common technical problems efficiently. This role is ideal for a service-oriented professional who excels at communicating with end-users and maintaining organized, accurate records of technical support activities. The position offers the opportunity to work with a leading global IT service provider, benefiting from a structured contract, competitive compensation including project allowances, and a high probability of permanent integration into the client's team.