IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

The IT Service Coordinator will act as the primary point of contact for internal IT requests, managing the lifecycle of support tickets from intake and prioritization to resolution or escalation. You will collaborate closely with external service providers, monitor adherence to Service Level Agreements (SLAs), and support the IT management team with reporting. A key part of your daily activities includes maintaining the self-service portal, creating knowledge base documentation, and assisting with employee onboarding and offboarding processes. Additionally, you will handle basic on-site hardware troubleshooting and provide initial guidance to staff. This role is ideal for a service-oriented professional who enjoys structured processes and clear communication. The position offers a stable, values-driven work environment within a charitable organization, providing opportunities for professional development and a strong emphasis on work-life balance through flexible working arrangements.