IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role involves providing comprehensive 1st and 2nd-level IT support to employees, addressing a wide range of hardware and software issues. Key responsibilities include setting up and maintaining workstations, printers, and mobile devices, as well as installing and configuring operating systems and applications. The specialist will be crucial in diagnosing and resolving technical problems, meticulously documenting support cases and solutions in a ticketing system, and collaborating effectively with external service providers and other IT teams. This position is ideal for a service-oriented individual who enjoys problem-solving and contributing to a positive technological environment, with opportunities for professional development and active participation in shaping IT processes.