IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role is designed for an ambitious IT professional focused on providing essential 1st and 2nd level IT support to employees. Day-to-day responsibilities include troubleshooting hardware and software issues, setting up and maintaining workstations, printers, and mobile devices, and managing the installation and configuration of operating systems and applications. A crucial part of the role involves documenting all support cases and solutions within the ticketing system and collaborating effectively with external service providers and internal IT teams. The ideal candidate must possess a completed vocational qualification in IT, coupled with strong knowledge of Windows operating systems, Microsoft Office, and basic network technologies (LAN, WLAN, VPN). This position offers the opportunity to actively contribute ideas, take on responsibility, and utilize diverse professional development programs within a dynamic technology-focused environment.