1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As a 1st/2nd Level IT Support Specialist, you will serve as the primary point of contact for technical inquiries and incident reporting via phone, email, and in-person interactions. Your daily responsibilities include analyzing and classifying IT disruptions, documenting incidents within a ticket system, and tracking them through to resolution. You will also be responsible for the hands-on installation and configuration of hardware and software for end-users, providing comprehensive assistance for all IT-related questions. This role is ideal for a service-oriented professional who excels in communication and enjoys troubleshooting in a dynamic environment. The position requires a solid foundation in IT systems, specifically Windows and macOS environments, alongside proficiency in Microsoft 365. You will work closely with administrative teams to ensure seamless IT operations, making this a great opportunity to grow your technical expertise while delivering high-quality support to end-users.