IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

As an IT Service Coordinator, you will serve as the primary point of contact for internal staff regarding IT requests and incidents. Your daily responsibilities include receiving, categorizing, and prioritizing support tickets, coordinating resolutions with external service providers, and performing basic on-site hardware checks. You will also play a key role in the onboarding and offboarding process, maintain the internal self-service portal, and develop knowledge base documentation to support users. Additionally, you will monitor service level agreements (SLAs) and prepare performance reports for IT management. This role is ideal for a service-oriented professional who enjoys supporting users and streamlining IT processes. You will work within a supportive, values-based organization that offers flexible working conditions, professional development opportunities, and a collaborative environment. This position is particularly attractive for those seeking a part-time role (19.5 hours/week) within a structured, mission-driven social welfare organization.