IT Specialist (On-Site Client Support) | AWV-2026-036: IT-Fachkraft (m/w/d) im Vor-Ort-Support Client Team

Bundesverwaltungsamt

Köln, Nordrhein-Westfalen, Deutschland
Published Apr 27, 2026
Full-time
Permanent

Job Summary

As an IT Specialist in the On-Site Client Support team at the Federal Office for the Protection of the Constitution (BfV), you will play a vital role in maintaining the agency's IT infrastructure. Your day-to-day responsibilities include delivering and setting up IT hardware, configuring workstations, and managing internal office moves. You will act as a primary point of contact for employees, providing hands-on technical support, performing complex error analysis, and resolving hardware and software issues. Beyond daily support, you will contribute to project-based work, such as system rollouts, workstation modernization, and the automation of technical processes. This role is ideal for a service-oriented professional who thrives in a collaborative, mission-driven environment where security and reliability are paramount. You will benefit from a stable, permanent public sector position with opportunities for career development, flexible working hours, and the chance to contribute to national security.

Required Skills

Education

Completed vocational training in a technical or IT-related field, or equivalent skills and experience verified as a 'qualified professional'.

Experience

  • Professional experience in on-site IT support and troubleshooting
  • Experience working with ticket systems
  • Demonstrated experience in the configuration and maintenance of Windows-based client environments
  • Experience in project-based technical tasks such as rollouts and workstation modernization

Languages

German (Fluent)

Additional

  • Must possess German citizenship; must pass written and oral aptitude tests; physical fitness required to a minimum standard; location is Cologne, Germany.