1st Level IT Support Specialist | 1st Level Support (m/w/d)

Job Summary

This role involves providing essential 1st Level IT support for a Bavarian retailer's branch IT systems, primarily through phone and remote assistance. The successful candidate will be responsible for monitoring and tracking open tickets, qualifying disruptions, and escalating issues to 2nd Level Support or external service providers. A key part of the job includes troubleshooting and resolving problems within the merchandise management system and providing user support via telephone and remote maintenance. This position requires strong IT skills, customer service experience, and the flexibility to work shifts, including Saturdays. It offers a long-term perspective with potential for direct employment, attractive compensation, and professional development opportunities.