IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

As an IT Service Coordinator at Caritasverband für die Diözese Hildesheim e. V., you will serve as the primary point of contact for employee IT requests. Your daily responsibilities include receiving, categorizing, and prioritizing IT incidents and service requests, coordinating with external service providers, and ensuring SLAs are met. You will also handle basic local hardware troubleshooting, assist with IT onboarding and offboarding processes, and maintain the internal self-service portal and knowledge base. The role requires a structured, service-oriented approach and the ability to communicate technical solutions clearly to non-technical staff. This position is ideal for someone looking to contribute to a mission-driven organization while managing IT workflows and supporting internal stakeholders. You will have the opportunity to develop your skills in IT service management and contribute to the continuous improvement of the IT support infrastructure within a supportive, values-based work environment.