IT Service Technician | IT Servicetechniker (m/w/d)
wu personal GmbH Berlin
Job Summary
As an IT Service Technician, you will play a vital role in supporting end-users within large enterprise environments. Your daily responsibilities include providing hands-on IT support, managing the lifecycle of mobile devices like iPhones and iPads, and performing IMAC-D (Install, Move, Add, Change, Delete) services. You will be responsible for the installation, configuration, and maintenance of PCs, notebooks, printers, and various peripherals, while ensuring all incidents are documented and resolved within a ticket system. Additionally, you will provide remote support to users and assist with the setup of office environments. This position is ideal for a service-oriented professional with a strong technical background in hardware and Windows operating systems. Working for a leading global IT service provider, you will benefit from a structured, tariff-based employment model, competitive compensation including project allowances, and excellent long-term career prospects with a high probability of being hired directly by the client.
Required Skills
Education
Completed vocational training or retraining in an IT-related field, or equivalent practical experience.
Experience
- Several years of professional experience in an IT service technician or comparable role
- Proven experience in the installation, maintenance, and upgrading of hardware and software
- Experience working with incident and ticket management systems in enterprise environments
Languages
Additional
- Valid work permit for Germany is required.
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