IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

This role involves serving as the first point of contact for technical issues within a professional IT Service Desk environment. As a 1st Level Supporter, you will be responsible for receiving, categorizing, and prioritizing incoming incident reports and service requests. Day-to-day tasks include troubleshooting hardware and software issues, documenting activities in a ticketing system, and escalating complex problems to specialized departments while ensuring compliance with Service Level Agreements (SLAs). The ideal candidate holds an IT-related qualification and possesses a strong service-oriented mindset. This position is particularly attractive due to its permanent contract, offering up to 30 days of vacation, remote work options, and significant professional development opportunities through subsidized certifications like CCNA or MCSA. It provides a stable entry or advancement point into IT infrastructure management with a structured career path.