IT Support Specialist - International Law Firm | IT Mitarbeiter (m/w/d) Internationale Anwaltskanzlei
AMADEUS FIRE AG
Job Summary
As an IT Support Specialist at a prestigious international law firm in the heart of Hamburg, you will play a critical role in maintaining the firm's technical infrastructure. Your day-to-day responsibilities involve providing comprehensive on-site, telephone, and remote support to legal professionals and staff. You will manage incidents and service requests within an international service desk environment, ensuring high availability of IT services. Beyond troubleshooting, you will actively participate in data center infrastructure tasks and contribute to diverse IT projects across multiple locations. This role is highly attractive for professionals seeking a stable, permanent position with a competitive salary between €50,000 and €55,000, offering a blend of remote work flexibility and professional development opportunities within a structured framework based on ITIL standards. It is an ideal environment for those who value service excellence and intercultural collaboration in a high-stakes professional setting.
Required Skills
Education
Completed vocational training in Computer Science (Fachinformatiker) or a comparable qualification.
Experience
- Professional experience in a similar IT support or service desk position
- Experience working within an international corporate environment
- Proven track record in infrastructure services and user management
- Experience handling service requests according to ITIL or ISO 20000 standards
Languages
Additional
- Willingness to travel for projects at different locations; ability to work independently and flexibly within a team structure; strong customer service orientation.
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