IT Support Service Desk Specialist | IT Mitarbeiter Support Service Desk

Job Summary

As an IT Support Service Desk Specialist, you will serve as the primary point of contact for business clients in Dortmund or Bochum, providing essential First Level Support. Your day-to-day responsibilities involve independently handling technical inquiries, managing incident reports via telephone, and analyzing existing IT infrastructure to identify optimization potential. This role is ideal for professionals who enjoy problem-solving and maintaining high service standards for corporate customers. The position offers a modern workplace equipped with the latest technology and a family-friendly culture with flat hierarchies. Unique benefits include individual development opportunities through manufacturer certifications and a flexible work model with full-time or part-time options. Initially starting through professional recruitment with a clear option for permanent takeover, this role provides a stable career path in a professional environment.