IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

Job Summary

As an IT Onsite Support Engineer in Nuremberg, you will serve as the primary point of contact for hardware and software issues within a dynamic team. Your daily responsibilities include providing first-level support via telephone and the ServiceNow ticketing system, where you will analyze, classify, and resolve customer inquiries independently. You will be responsible for identifying recurring IT problems and escalating them when necessary, while advising users on end-user devices, applications, and IT processes. This role is particularly attractive as it offers the opportunity to work with innovative infrastructure solutions for pharmaceutical clients in a modern environment. The position is initially through temporary employment with a clear option for permanent takeover. You will benefit from regular working hours, an attractive salary, and a workplace that is easily accessible, allowing you to actively utilize your bilingual skills in a future-oriented industry.